Support
Something not working? Get in touch and a member of our team will help. Existing clients and new customers can use the same contact details.
Frequently asked questions
How do I get support?
Email us at hello@taylex.com or call (704) 707-4300. Let us know your name, your company and what's going wrong, and we'll take it from there.
What are your support hours?
We're available Monday – Friday, 8am – 5pm, Eastern Time. Messages that arrive outside those hours are picked up first thing the next business day.
How quickly will you get back to me?
We reply to every message within one business day, and usually much sooner during business hours. If something is urgent, calling is the fastest way to reach us.
What should I include when I ask for help?
- Your name, company and the best way to reach you
- What you were trying to do and what happened instead
- Any error message, ideally as a screenshot
- Whether it affects just you or other people too
What can you help with?
We look after the technology your business runs on, including:
- Managed IT & Helpdesk
- Microsoft 365
- Cybersecurity
- Business Phones
- Backup & Recovery
- Projects & Consulting
Not sure if something is covered? See our services or just ask.
Who do you work with?
We work with small and growing businesses, including dental practices, accounting & CPA firms, associations & nonprofits, and engineering & professional services.
How does pricing work?
Our managed services are billed at a straightforward, predictable monthly price. Get in touch and we'll put together a quote for your business.
I'm not a client yet. Can I still contact you?
Of course. Tell us about your business and what's getting in the way, and we'll get back to you within one business day.